Shipping Policy
Shipping cost：
- Standard Shipping: Free
- Expedited Shipping: $20.00 per Order
How long until I receive my order?
OneMorePuzzle supports worldwide shipping.
Customers can estimate when to expect their order’s arrival by using the formula below:
Processing Time + Transit Time = Estimated Arrival Time
PROCESSING TIME |
|
|
Ready to Ship Product (Featured Category) |
1-2 Business Days |
|
Made to Order Product (Designer Category) |
2-5 Business Days |
|
Puzzle Product (Puzzle Category) |
2-5 Business Days |
TRANSIT TIME |
||
|
Shipping Region |
Estimated Delivery* |
Shipping Method |
|
US |
7-14 Business Days |
Standard Shipping (Free) |
|
CA,UK,AU |
10-20 Business Days |
Standard Shipping (Free) |
|
Other Countries |
10-30 Business Days | Standard Shipping (Free) |
|
US,CA,UK,AU |
2-5 Business Days |
Expedited Shipping (Extra cost $20/Order) |
|
Other Countries |
3-7 Business Days |
Expedited Shipping (Extra cost $20/Order) |
*Business Days are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Do you provide Expedited Shipping?
Yes, we provide Expedited Shipping service for all countries except APO/FPO/DPO addresses.
The cost of each order is $20, and the fulfillment carrier company is DHL or FedEx.
What should I do if delivery time exceeded?
If your order is delayed, please contact us via email [email protected], we will check the situation with the transportation company in time. Thanks for your understanding and support.
Can the order be delivered to Multiple Addresses?
We do not offer the shipment to multiple addresses for a single order.
If you would like items delivered to multiple addresses, please place those orders separately.
Will i be charged VAT Taxes?
All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges.
We recommend you contacting your local customs office for more information regarding your country’s customs policies.
Contact information:
Company Name:Dongyang City Tuoyuan E-Commerce Co., Ltd.
Email: [email protected]
Call: +86 18057973116
China Office Address:
9th Floor, No. 226 Pingchuan Road, Baiyun Street, Dongyang City, Jinhua City, Zhejiang Province
China 322100
Working Time: 9:00-17:00 (GMT+8)