Refund Policy

Cancel Order:

You can cancel orders within 24H of purchase and you will receive a full refund.
Please contact us by email [email protected].
(Please note: Since the order will be locked to be processing after 24 hours, we will not be able to cancel it for you)

Under what circumstances will you provide a refund after shipped.

  • THE SHIPPING TIME WAS TOO LONG AND IT WAS NOT DELIVERED
    We offer a full refund if the package is not delivered more than 45 days (US, CA, EU, AU) or 60 days (other countries) after it is declared shipped.
  • THE PACKAGE WAS DELIVERED TO THE INCORRECT ADDRESS.
    If the package has arrived at a location different from the recipient’s address, we will full refund or re-ship new one.
  • THE PACKAGE WAS RETURNED TO THE SENDER BECAUSE AN INVALID ADDRESS WAS PROVIDED.
    We offer partial refunds or re-ship of returned packages.
  • THE PACKAGE WAS RETURNED TO ITS SENDER BUT THE ADDRESS WAS VALID AND CORRECT.
    We will be happy to re-ship of returned packages.
  • THE POST OFFICE PROVIDED A NOTICE THAT THE PACKAGE WAS LOST IN THE MAIL.
    We will offer full refund or re-ship new one.

About refund amount of return:

Returned items:
For defective items: Full refund
For non-defective items: Only refund product cost, excludes shipping fees.
Note:For specific return and exchange procedures,Please refer to Return Policy.

If order processing is delayed?

In the rare case (Sales season or other reasons), if the order exceeds the stated processing time for more than 3 Business days, we will provide 10%-30% compensation

When will receive my refund?

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
  2. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted.If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please Note: we do not refund our original shipping cost.

Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?

We are only able to process refunds to your original payment method. We are unable to issue refunds to a different card, different account, or different payment method.

 

Contact information:

Company Name:Dongyang City Tuoyuan E-Commerce Co., Ltd.
Email: [email protected]
Call: +86 18057973116
China Office Address:
9th Floor, No. 226 Pingchuan Road, Baiyun Street, Dongyang City, Jinhua City, Zhejiang Province
China 322100
Working Time: 9:00-17:00 (GMT+8)